Mrigya
Shipping & Return
MAKING RETURNS AND REPLACEMENTS EASIER
Mrigya follows a transparent “No Questions Asked” returns policy for all full-size products bought from our online store. Please note that used products cannot be returned.
Under what conditions can I return/ replace my product?
- Wrong product delivered
- Expired product delivered
- Damaged product delivered – Physical damage/ tampered product or packaging
- Incomplete order – missing products
Wrong or Expired Item Delivered
Step 1 -
Raise a replacement request within 2 days from the date of delivery at Email - care@mrigyaskincare.com or on Whatsapp at 9834657662 with the unpacking video & pictures of the wrong item delivered and your order ID.
Step 2 -
Allow us 48 working hours to review your replacement request.
Step 3 -
On reviewing your replacement request, we will send our courier partner to collect the wrong product delivered to you.
Step 4 -
In case our reverse pick up service is not available at your location, we will assist you with an alternative option.
Step 5 -
As soon as the wrong product is picked up from your location, we will ship your replacement product (depending on the stock availability or else we will refund).
Item Damaged Or Missing Product
Step 1 -
Raise a replacement request within 2 days from the date of delivery at care@mrigyaskincare.com or on Whatsapp at 9834657662 with the unpacking video & pictures of the wrong item delivered and your order ID.
Step 2 -
Allow us 48 working hours to review your replacement request.
Step 3 -
On reviewing your replacement request, we will send our courier partner to collect the damaged product delivered to you.
Step 4 -
In case our reverse pick up service is not available at your location, we will assist you with an alternative option.
Step 5 -
As soon as the damaged product is picked up from your location, we will ship your replacement product (depending on the stock availability or else we will refund).
We will not be able to return/replace your products in the following cases
- Opened/ used/ altered products
- Original packaging (mono cartons, labels, etc) missing
- The return/ replacement request is generated after 2 days from the date of delivery
Order Cancellation
We allow order cancellation before your order is processed. Once the order has been processed we can not cancel the order.
Shipping charges on a purchase?
We offer FREE Shipping on all orders above a minimum order amount, which is notified from time to time. We also offer Cash-On-Delivery. You should consider the shipping rates shown at the time of check-out to be final.